Get help using FoodByUs

We have an expert knowledge base with video tutorials and FAQs. Can’t find the answers you’re looking for? Send our friendly team a help ticket or contact us directly.

Product Hub

User Management

Inventory & Stocktake

POS Integration

Menu Costing

Adding & Inviting Customers

Quick Guide to FoodByUs

Using The Platform

Ordering & Delivery

Invoice Hub

Reports

Accounting Integration

Payments & Invoices

Deals & Promotions

Referral Program

Contact our support team

Our support hours are 8am-6pm Monday to Friday AEST.

WhatsApp Chat

The quickest & easiest way to reach us.

+61 485 020 384

Send us an email

Leave it with us & we'll get back to you soon.

support@foodbyus.com

Phone support

We're here to help with our CST hotline.

1300 725 899

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Frequently asked questions

We now have an FAQ list that we hope will help you answer some of the more common ones.

Who is FoodByUs for?

FoodByUs is for any food service venue, including restaurants, cafes, caterers & more. If you do any wholesale food ordering, we have you covered with all of your suppliers across 16 different categories.

Do I need to download an app to use FoodByUs?

FoodByUs has both an app and a web-based platform. Download our app to get the best ordering experience with us. Simply Sign up to get started.

How do I join FoodByUs?

Sign up for free and get 90 days access to all our premium features. After 90 days, you'll still be able to order from all your suppliers on our platform but will be limited to our Free Plan.

Click here to view our pricing plans. You can also speak to one of our friendly experts directly by calling +61 480 032 505 between 9am – 5pm, Monday to Friday.

Why do you need my email address?

We need your email to set up your FoodByUs account. Communications about your orders, specials & updates will also be sent to this email. You can change these settings and update your details within your buyer dashboard after your sign-up process has been completed.

How do I know my data is safe with FoodByUs?

We take privacy seriously and recognise the importance of protecting the customer information collected when using FoodByUs. For more information see our Privacy Policy.