Notifications & Setting Notification Preferences

Choose which FoodByUs updates you receive and how they reach you. Manage order and finance notifications from your account settings.

Overview
How it works by plan
Admin permissions
Set your preferences
Notification types
Delivery channels
FAQs

About Notifications

Notifications help you stay up to date with orders and account activity. You can choose which updates to receive and whether they arrive by email or app (push) notification.

In short: Go to Account Settings → Notifications to manage your own alerts. On Premium, a root user or admin first controls which notification categories each team member can access.

How it works by plan

Basic & Essential

All notification categories are available to every user automatically.

Manage your own alerts
Choose email or push
No admin setup required

Premium

Root users or admins control access to notification categories for each team member.

Grant access in User Management
Users then choose their own alerts
SMS is available for supported types, but not the ordering and finance notifications listed below

For root users: set notification permissions

Premium only. A root user or admin needs to grant team members access to notification categories before they can configure or receive them.

Go to Account Settings → User Management.
Select a team member and choose Edit.
Find Notification Permissions.
Switch on the categories the user needs: Ordering Notifications and/or Finance and Account Notifications.
Save the changes.

Screenshot placement: User Management team members list
images/notif-user-management-list.jpg

Screenshot placement: Edit User modal — Notification Permissions
images/notif-permissions-modal.jpg

Permission	What it allows
Ordering Notifications	Order placed, amended, cancelled and reported issue alerts.
Finance and Account Notifications	Transaction summaries, due statements and partner supplier invoice adjustments.

Important: These permissions are off by default for new team members on Premium. The root user always has full notification access. Turning a category off stops the user from receiving or configuring its notifications.

Set your own notification preferences

Each user manages their own settings. On Premium, you will only see categories your admin has allowed.

Open Notification Settings

Go to Account Settings → Notifications.

Choose which alerts to receive

Turn each notification type on or off.

Choose how to receive them

Select email and/or app (push) for each supported notification type, then save. Your changes apply to your account only.

Screenshot placement: Notification Settings page
images/notif-settings-page.jpg

Default settings: Notification types start switched on for new users and users migrated from the previous contacts-based setup who haven’t set preferences. You can change them at any time.

Notification types

Ordering

Notification	When you receive it	Channels
My order has been placed	When an order is submitted to a supplier.	Email, Push
My order has been amended	When an updated order is submitted to a supplier.	Email, Push
My order has been cancelled	When a supplier or FoodByUs cancels an order.	Email, Push
An issue has been reported on my order	When a buyer reports an issue with a delivered order.	Email, Push

Finance & Account

Notification	When you receive it	Channels
My weekly transaction summaries are available	Sent daily when payments were made against invoices in the past day.	Email, Push
My due statements are available	Weekly statement of unpaid invoices and amounts due.	Email, Push
Invoices from Partner Suppliers are available	When adjustment invoices are issued for delivered on-network orders.	Email only

Delivery channels

Channel	Availability
Email	All plans. Available for every notification type.
App (push)	All plans. Available for supported types; not available for Partner Supplier invoice notifications.
SMS	Premium only, for supported notification types. Not available for the ordering and finance notifications listed on this page.

FAQs

Why can’t I see certain notifications?

If you’re on Premium, your root user or admin may not have granted access to that notification category. Ask them to check Account Settings → User Management.

Can I turn off individual alerts?

Yes. Go to Account Settings → Notifications and switch off the types you don’t want.

Will changing my settings affect other team members?

No. Your notification preferences apply only to your own account.

Can I receive every alert by SMS?

No. SMS is a Premium-only option for supported types, and is not available for the ordering and finance notifications listed here.

Can I receive Partner Supplier invoices as push notifications?

No. This notification is delivered by email only.

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