How can we help you?

How our payment works

Paying for your order before & after delivery

When you place an order with FoodByUs, we hold your initial order amount as a pending transaction. Your payment method will be charged 48hrs from the date your order is delivered. If you have multiple orders with different suppliers, each order incurs a separate charge and a dedicated invoice.

Sometimes, your order has random-weight items and the amount delivered is slightly different from the amount you ordered. Occasionally, your items could arrive damaged, are substituted or not delivered due to out-of-stock. When this happens, you have 24 hours after your order is delivered to amend your order via your dashboard.

  • If the delivered order value is more than what you ordered: your final invoice will be increased and you will be charged an additional amount
  • If the delivered order value is less than what you ordered: your final invoice will be decreased and you will be charged less than the initial transaction
Our Payment Cycle

Payments are managed in a three day or 72 hour window.

When an order is placed, the value of your order is held as a pre-authorised amount.

Following the delivery you have 24 hours to report or dispute any issues. This is done from your FoodByUs dashboard.

In the following 24 hours, suppliers will adjust your invoice to correctly match your delivery.

Upon creation of the final invoice plus or minus any weight or issue adjustments, the correct amount for your delivery is debited in one transaction.

This cycle occurs automatically per order per supplier.


Contact our support team

Our Support Hours are 8am – 6pm Monday – Sunday, Australian Eastern Standard Time

(Please note during daylight savings we operate on AEDT)