Payments & Invoices

  • How our payment works

    Paying for your order before & after delivery When you place an order with FoodByUs, we hold your initial order amount as a pending transaction. Your payment method will be charged 48hrs from the date your order is delivered. If you have multiple orders with different suppliers, each order incurs a separate charge and a dedicated invoice.…

  • How to add or delete your bank account details

    You can set up direct debit payments in your FoodByUs account by adding your bank account details. NOTE: FoodByUs does not save or store your credit card or bank details. Instead, we keep a token (a non-sensitive reference to your credit card or bank account details) linked to your FoodByUs account. Your payment provider issues…

  • How to add or delete your credit card details

    Charging your credit card is the default and most convenient payment method that FoodByUs has to offer. Your credit card details will be requested when you open an account with us. You can add or delete these once your account has been created, but only consider doing so if: a) You suspect or confirm that…

  • How to view or download invoices

    Every order or sales transaction you create on FoodByUs is recorded in your buyer’s invoice statement which is system-generated at checkout. Your invoice consists of three parts: Your customer details Your order’s total amount due; and An itemized breakdown of your order To view & download your invoice: Step 1: In the top bar menu,…

  • How to view your total spend

    The Reports section of your dashboard shows a summary of your monthly & weekly total spend. Use these reporting tools to keep on top of your weekly/monthly spend, stock demands & core/regular products. To view your Total Spend & Purchases By Category Step 1: In the top bar menu, go to Reports > Total Spend…

  • Invoices, Statements & Transaction History

    Invoices Order invoices can be found under Finance > Statement & Invoices. These can be individually downloaded for each supplier. Statements If you want a statement that summarises all your orders for a specific period, you can generate it online through your FoodByUs account. Go to Finance > Statement & Invoices. Select the required date…

  • Payment methods

    Debit / Credit Cards We accept Visa, Mastercard & Amex debit/credit cards. Bank Accounts Our direct debit gateway, Split Payments Payment Terms We offer up to 30-day terms across hundreds of our suppliers. To apply, go to the My Account section of your buyer dashboard and then click Payment Methods, and then the Payment Terms…