Using The Platform

  • How to add Direct Suppliers (suppliers who are not on our platform)

    If you have a supplier who you use outside of FoodByUs, you can add them to our platform to make your entire procurement process even easier. We call these “Direct Suppliers”. You will get the same streamlined ordering experience with your Direct suppliers, but you will get invoiced separately. Adding all your suppliers onto FoodByUs…

  • How to find new suppliers

    Whether you’re browsing products, placing new orders, reviewing your reports, or exploring other parts of your dashboard, there’s a quick and easy way to find new suppliers from any page you’re on.  There are two ways to find new suppliers on FoodByUs: Via Categories; and Via the My Suppliers Find Suppliers via Categories Step 1:…

  • How to find items/products to shop for

    You can find items/products for your venue from a huge range of suppliers in your area on the FoodByUs Marketplace. There are two ways to find items or products from your buyer dashboard: via Search; and via My Suppliers Finding products via Search Search for your product in the product search bar. NOTE: You need to have…

  • How to edit or update your personal & business details

    Your FoodByUs account consists of two sections: Personal Details Business Details You can edit/update these details at any time in your buyer dashboard. To edit your Personal Details Step 1: Go to My Account > My Profile Step 2: In the “Personal Details” tab, you can edit your personal details. To edit your Business Details…

  • How to contact a supplier

    You can directly contact suppliers from your buyer dashboard. You may do so via: My Orders; or My Suppliers Contacting a Supplier via “My Orders” Step 1: Go to My Orders > Orders. Step 2: Click “View” next to your order of concern. Step 3: Your supplier’s contact details will appear on the right hand…

  • How to save your favourite products to your pantry list

    Your Pantry List allows you to save your favourite items and products; so you have everything you need in one place for the next time you shop. Saving your frequently bought items will save you time compared to manually searching for them every time you shop.  How to access your Pantry List Step 1: Go to…

  • How to create & edit contacts

    You can add more than one contact to your account. This is especially helpful if you have different people designated to different parts of the business, i.e. accounts, customer service, front-of-house ordering, back-of-house ordering, logistics etc. To add or create a new contact Step 1: Go to My Account > Contacts in the top bar…

  • How to add a supplier to your list of favourites

    Similar to a wish list, you can create your own list of favourite suppliers in your dashboard. This is especially helpful if you order from specific suppliers on a regular basis. Step 1: Under the “My Suppliers” tab in the top bar, you will find a list of all your saved suppliers. Search and explore…