How can we help you?


What is FoodByUs?

For Venues, FoodByUs is an app that lets chefs, managers & venue owners order their wholesale food from thousands of suppliers. We are Australia’s #1 wholesale procurement platform, trusted by 2000+ venues. Our all-inclusive, dedicated system helps to cut costs, improve cash flow, save time and streamline procurement processes.

Who is FoodByUs for?

FoodByUs is for any food service venue, including restaurants, cafes, caterers & more. If you do any wholesale food ordering, we have you covered with all of your suppliers across 16 different categories.

Do I need to download an app to use FoodByUs?

How do I join FoodByUs?

Why do you need my email address?

How do I know my data is safe with FoodByUs?

We take privacy seriously and recognise the importance of protecting the customer information collected when using FoodByUs. For more information see our Privacy Policy.

What if my suppliers aren’t on FoodByUs?

If your suppliers aren’t on FoodByUs, you can easily add them as a Direct Supplier. By adding all your wholesale suppliers onto our platform, you will get our full experience, allowing you to benefit from cost savings, time-saving and overall streamlining of your ordering processes.

How do payments work?

We accept 3 payment types: Direct Debit, Credit/Debit Cards & Payment Terms. For more information, see Payment Methods.

How do deliveries work?

Once you have placed an order through FoodByUs, it is sent directly to your supplier who will your delivery. You can select different delivery dates and insert any delivery notes for each of your suppliers individually. All suppliers will have different MOQs & delivery schedules, so be sure to check these before placing your order.

Delivery times will vary for each supplier and can be impacted by drivers, traffic & location. For specific ETAs, please contact your suppliers directly. You can find their contact details in your dashboard or confirmation emails. You can also reach out to our Customer Support Team if you are unable to contact a supplier.

WhatsApp Support: +61 448 523 085

Phone Support: 1300 725 899

Submit a Ticket:

What happens if my products are missing, incorrect or damaged?

If items arrive missing, incorrect or damaged, use the Report Issue (hyperlink) tool on your dashboard.

Issues may only be reported within 24 hours of your order’s delivery / due date. Suppliers have 48 hours to review and respond to your report.

You will hear back from us if the supplier disputes your issue(s); otherwise, you will be notified about the item(s)’ corresponding refund.

Read More (hyperlink)

Can I cancel my order?

Order cancellation may be accepted if the supplier gets notified before their order cut-off time. Requests made after cut-off may not be accepted by the supplier.

How do refunds work?

Refunds are issued directly to your associated bank account.


Contact our support team

Our Support Hours are 8am – 6pm Monday – Sunday, Australian Eastern Standard Time

(Please note during daylight savings we operate on AEDT)