What happens if my products are missing, incorrect or damaged?

If items arrive missing, incorrect or damaged, use the Report Issue tool on your dashboard.

Issues may only be reported within 24 hours of your order’s delivery / due date. Suppliers have 48 hours to review and respond to your report.

You will hear back from us if the supplier disputes your issue(s); otherwise, you will be notified about the item(s)’ corresponding refund.