Suburban Dining & Rooftop, a restaurant located in Ringwood Town Square in Victoria, represents a modern hospitality success story of adaptation and strategic technology adoption. Founded in 2015 and currently owned by Executive Chef Bernard Jones, working alongside his Head Chef Connor Jeanes, the venue has transformed its operations through the innovative FoodByUs ordering and management platform.
Operational Efficiency

“FoodByUs has turned our ordering process from a daily nightmare into a 20-minute weekly task. It’s given us back our most precious resource – time.”

FoodByUs dramatically revolutionised Suburban’s operational workflow by consolidating what was previously a fragmented ordering process. Before implementing the FoodByUs platform, the restaurant team struggled with multiple communication channels – phone calls, voicemails, texts, and emails from various suppliers. The FoodByUs system now allows Suburban to centralise ordering, track deliveries, and manage inventory with unprecedented simplicity. What once consumed hours of administrative time has been reduced to a mere 20 minute weekly task, freeing up the team to focus on culinary creativity and customer experience.
Cost Management

“With FoodByUs, we’re not just passive recipients of pricing. We can now actively negotiate, compare, and switch suppliers at the click of a button.”

The FoodByUs platform provides Suburban with unprecedented transparency and negotiation power in supplier pricing. By offering real-time price comparisons across multiple suppliers, the platform has broken traditional relationships based on familiarity and replaced them with data-driven purchasing decisions. Bernard and Connor highlighted a remarkable example of reducing chicken breast prices from $14 to $10 per kilo – a saving that translates to significant annual cost reductions. FoodByUs empowers small hospitality businesses like Suburban to leverage competitive pricing and make strategic financial decisions.
Real-Time Insights

“FoodByUs isn’t just a platform – it’s our operational backbone, giving us complete visibility into our supply chain and financial management.”

FoodByUs has completely transformed Suburban’s technological approach to restaurant management. The platform provides a comprehensive system that simplifies complex processes like invoicing, stock tracking, and supplier communication. By integrating automatically with accounting systems and providing detailed reporting, FoodByUs reduces human error and offers real-time financial insights. The restaurant can now easily track price histories, manage inventory, and make data-driven decisions, converting what was once a manual and error-prone process into a streamlined, efficient operation.
Suburban‘s adoption of FoodByUs demonstrates how strategic technology can transform hospitality operations, offering efficiency, transparency, and financial control. By embracing this innovative platform, Bernard and his team have not just improved their operational processes, but have also positioned themselves as a forward-thinking, technologically adept restaurant in a competitive market.