Customer Service

  • Order On Behalf Of

    The Order On Behalf Of feature allows you to place orders on behalf of your buyers. This ensures greater accuracy, reduces the chances of errors, and saves time for both parties. Buyers no longer need to manually handle every transaction, which is especially beneficial for dealing with large or complex orders. Step 1 Step 2…

  • Dealing with Raised Issues from Buyers

    You can view and resolve order concerns directly from your FoodByUs dashboard to give your buyers the best ordering experience possible. Buyers have up to 24 hours to report an issue, while you have 48 hours to resolve it. Notifications for any raised issues will be automatically sent to you via email and displayed in…