Avoid these common mistakes when hiring staff for your hospitality business

Emily May Kong
May 19th, 2023
Last Updated

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As a business owner in the hospitality industry, you know that staff is your most important asset. Your team of employees can make or break your business, so it’s essential to take every step possible to ensure you hire the right people. Unfortunately, there are several common mistakes new hospitality business owners make when hiring staff that can have serious repercussions down the line. Let’s take a look at some of these mistakes and how to avoid them.

Hiring too quickly

When you’re opening a new business, it can be tempting to rush through the hiring process so that your staff is ready as soon as possible. However, this is one of the biggest mistakes new hospitality business owners make when hiring staff because it often leads to hasty decisions and bad hires. To prevent this from happening, create a clear recruitment plan with specific criteria for what you need in each role and stick to it. Take your time during the interviewing process and don’t be afraid to pass on someone if they don’t meet those qualifications.

Not checking references

Here are a few questions that can act as a guide when performing a reference check:

  • What are the candidate’s biggest strengths & weaknesses?
  • Were they punctual & reliable?
  • How did they work as part of a team & autonomously?
  • Would you rehire them in the future?


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Failing to ask questions about culture fit

Hiring staff is an integral part of starting a successful hospitality business, but it’s also one of the most difficult tasks you’ll face as an entrepreneur in this industry. Taking your time throughout the recruitment process and avoiding common mistakes such as rushing through background checks or neglecting cultural fit will help ensure that only qualified candidates who are passionate about your particular vision enter your pool of employees! Doing so will help create a positive work environment where everyone can thrive while contributing towards achieving success together!

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