Ordering & Delivery

  • How to place an order

    Signing up and opening an account with FoodByUs allows you to shop and place orders thousands of top suppliers on our Marketplace.  To shop & place an order Step 1: Navigate to Categories in the buyer dashboard. Step 2: Click on your desired category. Step 3: You will see a list of suppliers for your…

  • Understanding your order status

    Your orders appear in your dashboard, or under the “My Orders” section in the top bar. Your Order Status indicates which point in the fulfilment process your order is currently in. 1. Received by Supplier The supplier has received your order the fulfilment is in progress. The order is being sorted, is out for delivery…

  • Adding notes to specific products

    You can add and edit notes specific to a product in the marketplace and the shopping cart. You can choose to apply these notes to only your current order or have it available at all times for future orders. To add product notes from the marketplace: Step 1: Click on the notepad Click on the…

  • How to reorder

    Reordering helps you save time by instantly adding a previous order to your cart. This means you can reorder without having to manually add the exact same items to your cart. You may reorder before or after your original order is delivered. To reorder: Step 1: Next to your relevant order, click the re-order button and then “Reorder”…

  • How to amend a standing order

    The best time to add or remove items from your Standing Order (SO) is while creating the SO itself. However, you can still amend your SO after creating/enabling it. Be sure to do this within the supplier’s cut-off period to avoid potential errors & delivery delays. To Amend Your Standing Order Step 1: In the…

  • How to amend an order

    You can change or amend Upcoming Orders as soon as they appear in your dashboard. Each order is assigned an Order Reference #. This option will disappear when the order is delivered or past its delivery/due date. Be sure to: Amend your order at least a day before its delivery/due date. Comply with the Supplier’s…

  • How to report an issue

    We aim to give you a seamless food ordering experience, every single time. Now and again, you may need to contact us regarding your order – so we’ve created an even easier, quicker and more convenient way for you to do so. TIP: Issues may only be reported within 24 hours of your order’s delivery /…

  • How to order samples from manufacturers

    About Sample Stores Try sample products directly from top manufacturers before you order them with our suppliers. How does it work? 1. Visit Sample StoreYou can find all our Sample Stores under the “My Suppliers” section of your dashboard. 2. Browse SamplesSample orders are managed and will be delivered directly by manufacturers. 3. Order From…