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Ordering & Delivery

  • Order On Behalf Of

    The Order On Behalf Of feature allows you to place orders on behalf of your buyers. This ensures greater accuracy, reduces the chances of errors, and saves time for both parties. Buyers no longer need to manually handle every transaction, which is especially beneficial for dealing with large or complex orders. Step 1 Step 2…

  • Live Pricing & Price History

    About Live Pricing FoodByUs displays accurate up-to-date live pricing for all your suppliers to give you a better understanding of pricing trends. At a glance, you’ll be able to see if there has been an increase or decrease in the price of your products. Stay on top of your COGS with quick access to price…

  • How to place an order

    Signing up and opening an account with FoodByUs allows you to shop and place orders thousands of top suppliers on our Marketplace.  To shop & place an order Step 1: Navigate to Categories in the buyer dashboard. Step 2: Click on your desired category. Step 3: You will see a list of suppliers for your…

  • Understanding your order status

    Your orders appear in your dashboard, or under the “My Orders” section in the top bar. Your Order Status indicates which point in the fulfilment process your order is currently in. 1. Received by Supplier The supplier has received your order the fulfilment is in progress. The order is being sorted, is out for delivery…

  • Adding notes to specific products

    You can add and edit notes specific to a product in the marketplace and the shopping cart. You can choose to apply these notes to only your current order or have it available at all times for future orders. To add product notes from the marketplace: Step 1: Click on the notepad Click on the…

  • How to reorder

    Reordering helps you save time by instantly adding a previous order to your cart. This means you can reorder without having to manually add the exact same items to your cart. You may reorder before or after your original order is delivered. To reorder: Step 1: Next to your relevant order, click the re-order button and then “Reorder”…

  • How to amend a standing order

    The best time to add or remove items from your Standing Order (SO) is while creating the SO itself. However, you can still amend your SO after creating/enabling it. Be sure to do this within the supplier’s cut-off period to avoid potential errors & delivery delays. To Amend Your Standing Order Step 1: In the…

  • How to amend an order

    You can change or amend Upcoming Orders as soon as they appear in your dashboard. Each order is assigned an Order Reference #. This option will disappear when the order is delivered or past its delivery/due date. Be sure to: To change or amend your order: Step 1: Click the “Amend” button next to the…

  • How to report an issue

    We aim to give you a seamless food ordering experience, every single time. Now and again, you may need to contact us regarding your order – so we’ve created an even easier, quicker and more convenient way for you to do so. TIP: Issues may only be reported within 24 hours of your order’s delivery /…